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Returns and complaints

Returns and complaints

This is information for Customers about their rights to withdraw from a contract made online.


As a Customer, you have the right to withdraw from a contract made with Internet Shop within 14 days from the date the contract was made, without providing any reason. The 14 days start counting from the day you receive your goods (or a third-party person on your behalf). To use your right to withdraw from the contract you should inform us about your decision using written form - by e-mail or traditional post.


An example of contract withdrawal form can be found in Attachment 2 to the Polish Act Consumer Laws. Using the form is optional.
In case you decide to withdraw from the contract, we return all the payments you made, plus the delivery costs (not applicable to costs made on your demand to choose individual form of delivery).

Cost return will be executed immediately, not later than 14 days from the day we received your note of contract withdrawal. Your payment will be returned using the same method as was used to make it. You may opt for another way of cost return and you will not be charged anything for this. We may postpone cost return until the moment we get the goods delivered from you.


Goods should be returned to our address at: ul. Smrekowa 33, 34-400 Nowy Targ, Poland, in 14 days from the moment you inform us about contract withdrawal. You are responsible for decreasing the value of the purchased goods by using them in some ways different from the normal way of using these items.

Contract withdrawal form - example